Short-term holiday let agreement
This agreement is made this
day [date of confirmation email]
The agreement is made between you and the owner(s) of
the property.
“you” and “your” means all persons named in the
booking (including anyone who is added or substituted at a later date). “We”
and “us” means the introducer of the property acting on behalf of the owners of
the property. All bookings are made subject to these booking conditions.
The following Booking Conditions together with the any
information on the website through which you found the property form the basis
of your contract with the owners. Please read them carefully as they set out
our respective rights and obligations.
1. Making your booking
Bookings can be made by completing the enquiry form
online (if available), via a third-party portal, or by contacting us direct by
telephone or email. Once we have received your booking we will, subject to
availability, confirm your stay by issuing a confirmation by email. This email
will be sent to the party leader. Please check this email carefully as soon as
you receive it. Contact us immediately if any information that appears on the
confirmation or any other document appears to be incorrect or incomplete as it
may not be possible to make changes later. We regret we cannot accept any
liability if we are not notified of any inaccuracies in any document within 5
working days of our sending it out. Once the booking deposit is received (see 2
below), we will then issue a confirmation of the payment.
2. Payments.
In order to confirm your stay, a minimum deposit of
30% of the full payment must be paid at the time of booking (or as otherwise
agreed). This deposit is only refundable in certain events, mentioned below. We
must receive the balance of the cost of your stay six weeks prior to arrival
(unless otherwise expressly agreed at the time of booking). If you do not pay
the balance prior to arrival, we reserve the right to treat your booking as
cancelled by you. In this case the cancellation procedure and charges set out
in below will be payable.
2a. Security Deposit.
If requested, you must pay a security deposit as
agreed in our confirmation emails at the start of your stay. The cost of any
damage to the property or to any items in and/or at the property caused or any
service charges incurred by you or any member of your party (for example telephone
calls or excessive use of electricity) will be deducted by us from the security
deposit at the end of your stay. If no deductions are required, your security
deposit will be refunded in full to you either on the day of departure or
within two weeks of departure, as determined by us. If the security deposit is
not sufficient to cover any damage caused or service charges incurred by you,
you will be responsible for paying us any additional monies required
immediately on request from us.
3. Your contract and jurisdiction.
A binding contract between us comes into existence
when we dispatch our confirmation email to the party leader. The laws of Spain
govern this contract and all matters arising out of it. We therefore both agree
that the Courts of Estepona, Spain will
deal with any dispute arising out of or in connection with your stay.
4. The cost of your stay.
In the case of correction of errors, we reserve the
right to increase or decrease the prices of accommodation at any time. We
reserve the right to correct errors in both advertised and confirmed prices. We
will do so as soon as we become aware of the error. Please note, changes and
errors occasionally occur. You must check the price of your stay at the time of
booking.
5. Changes by you.
Should you wish to make any changes to your confirmed
booking, you must notify us by email as soon as possible. Whilst we will
endeavour to assist, we cannot guarantee we will be able to meet any such
requests. Where we can, an amendment fee may be payable together with
any costs incurred by ourselves.
6. Cancellation by you.
Should you need to cancel your stay once it has been
confirmed, the party leader must immediately advise us in writing. Your notice
of cancellation will only be effective when we receive it in writing at our
offices. We may be able to re-sell your period of stay, in which case we will
be able to refund a percentage of the deposit (and final payment, if
applicable) as follows:
If we are able to resell the whole period of your
booking, we will be able to refund the deposit (plus any final balance paid),
less an administration fee. If we are able to resell part of the period, we
will refund part of the deposit (and part of the final balance paid) on a pro
rata basis i.e. if your booking is for 10 days and we are able to resell 5 of
those days, we will refund 50% of the deposit and 50% of the final balance
paid. An administration fee will be payable.
Depending on the reason for cancellation, you may be
able to reclaim this (less any applicable excess) under the terms of any
insurance policy you may have. Claims must be made directly to the insurance
company concerned.
7. Insurance.
It is strongly recommended that you take out adequate
travel insurance. Please read your policy details carefully. It is your
responsibility to ensure that the insurance cover you purchase is adequate for
your particular needs.
8. Changes and cancellation by us.
Occasionally, we have to make changes and correct
errors on website descriptions and other details both before and after bookings
have been confirmed and cancel confirmed bookings. Whilst we always endeavour
to avoid changes and cancellations, we must reserve the right to do so. If we
have to make a significant change to or cancel your booking, we will tell you
as soon as possible. We will endeavour to offer you an alternative should a
significant change or a cancellation occur. We regret we cannot pay any expenses,
costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by "force
majeure" (see clause 9) to change or terminate your stay after departure
but before the scheduled end of your time away. This is extremely unlikely but
if this situation does occur, we regret we will be unable to make any refunds,
pay you any compensation or meet any costs or expenses you incur as a result.
You may be able to claim under your insurance policy for this.
9. Force Majeure.
We regret we cannot accept liability or pay any
compensation where the performance or prompt performance of our contractual
obligations is prevented or affected by or you otherwise suffer any damage or
loss as a result of "force majeure". In these Booking Conditions,
"force majeure" means any event which we or the supplier of the
service(s) in question could not, even with all due care, foresee or avoid.
Such events may include war or threat of war, riot, civil strife, actual or
threatened terrorist activity, industrial dispute, natural or nuclear disaster,
adverse weather conditions, fire and all similar events outside our control.
10. Our Liability to you.
10.1. We promise to provide your accommodation with
reasonable skill and care. We do not accept responsibility if any death,
personal injury, failure or deficiency of your accommodation arrangements is
not caused by any fault of ours. When we talk about “fault” above, this means
failure by ourselves to use reasonable skill and care in performing or providing
the service in question. Please note it is your responsibility to show that
reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness,
death, loss (for example loss of enjoyment), damage, expense, cost or other sum
or claim of any description whatsoever which results from any of the following:
- (a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the
provision of your accommodation by us which we could not have predicted or
avoided or
(c) an event or circumstance which could not have
predicted or avoided even after taking all reasonable care (see clause 9) In
addition, we will not be responsible where you do not enjoy your stay or suffer
any problems because of a reason you did not tell us about when you booked your
stay or where any problems you suffer did not result from any breach of our
contract or other fault of ourselves or any losses, expenses, costs or other
sum you have suffered relate to any business.
Please note we cannot accept responsibility for any
services that do not form part of our contract. This includes, for example, any
additional services or facilities any other supplier agrees to provide for you.
10.2. The promises we make to you about the
accommodation we have agreed to provide or arrange as part of our contract -
and the laws and regulations of the country in which your claim or complaint
occurred (Spain) - will be used as the basis for deciding whether the
accommodation in question had been properly provided. If the particular
accommodation which gave rise to the claim or complaint complied with local
laws and regulations applicable to those accommodation at the time, the
accommodation will be treated as having been properly provided.
10.3. *We limit the maximum amount we may have to pay
you for any and all claims or parts of claims which do not involve personal
injury, illness or death. Except where loss of and/or damage to luggage or
personal possessions is concerned or a lower limitation of liability applies to
your claim, the maximum amount we will have to pay you for such non personal
injury claims if we are found liable to you on any basis is twice the price
(excluding insurance premiums and amendment charges) paid by or on behalf of
the person(s) affected in total. This maximum amount will only be payable where
everything has gone wrong and you have not received any benefit at all from
your stay. *Where we are found liable for loss of and/or damage to any
luggage or personal possessions (including money), the maximum amount we will
have to pay you is EURO 75.00 per person affected as you are assumed to have
taken out adequate insurance at the time of booking.
11. Complaints and problems.
In the unlikely event that you have any reason to
complain or experience any problems with your stay whilst away, you must
immediately inform us. Any verbal notification must be put in writing and given
to us as soon as possible. Until we know about a problem or complaint, we
cannot begin to resolve it. Most problems can be dealt with quickly. For all
complaints and claims which do not involve death, personal injury or illness,
we regret we cannot accept liability if you fail to notify the complaint or
claim entirely in accordance with this clause.
12a. Behaviour.
You accept responsibility for any damage or loss
caused by you or any member of your party. Full payment for any such damage or
loss must be paid direct to us at the time. If you fail to do so, you will be
responsible for meeting any legal costs we incur in full in recovering full
payment from you.
We expect all clients to have consideration for other
people and for their property and to follow the community rules in place –
copies of such rules are to be found in the property. If in our reasonable
opinion or in the reasonable opinion of any other person in authority, you or
any member of your party behaves in such a way as to cause or be likely to
cause danger, upset or distress to any third party or damage to the property,
or in any way damage the reputation and/or goodwill of the Owner we are
entitled, without prior notice, to terminate the occupation of the person(s)
concerned. In this situation, the person(s) concerned will be required to leave
the accommodation. We will have no further responsibility toward such
person(s). No refunds will be made and we will not pay any expenses or costs
incurred as a result of the termination.
12b. Commercial activity.
No commercial activity may be undertaken at the
property. This includes, but is not limited to, commercial photography,
commercial filming or video taping, running a business from the property
(except answering emails or phone calls relating to a business located in your
home country). Any violation of this clause will result in immediate
cancellation of your stay and you will be expected to vacate the property
immediately. In the event that photography and/or video/filming has/have been
undertaken, the images will remain the property of the owner until such time as
an agreement for their release can be agreed.
13 Special requests and medical problems
If you have any special request, you must advise us at
the time of booking and clearly note it in the extra information section of the
booking form. *Although we will endeavour to meet any reasonable requests we
regret we cannot guarantee any request will be met. Failure to meet any special
request will not be a breach of contract on our part. We regret we cannot
accept any conditional bookings, i.e. any booking which is specified to be
conditional on the fulfillment of a particular request. All such bookings will
be treated as “standard” bookings subject to the above provisions on special
requests.
If you or any member of your party has any medical
problem or disability that may affect your stay, please tell us before you
confirm your booking so that we can advise as to the suitability of the chosen
arrangements. In any event, you must give us full details in writing at the
time of booking. If we reasonably feel unable to properly accommodate the
particular needs of the person concerned, we must reserve the right to decline
their reservation or, if full details are not given at the time of booking,
cancel when we become aware of these details.
14. Passports, visas and health requirements
It is your responsibility to ensure that you are in
possession of all necessary travel and health documents (including Passports
and Visas (where applicable) before departure. You must pay all costs incurred
in obtaining such documentation. If you or any member of your party is not an
EEC citizen or holds a non-EEC passport, you must check passport and visa
requirements with the Embassy or Consulate of the country(ies) to or through
which you are intending to travel.
15. Prices and Website Accuracy.
Please note, the information and prices shown on our
website may have changed by the time you come to book your stay. Whilst every
effort is made to ensure the accuracy of the website and prices at the time of
requesting the booking, regrettably errors do occasionally occur. You must
therefore ensure you check all details of your stay (including the price) on
your booking acceptance.
16. Responsibilities and the role of Time in Spain
Holidays S.L.
Time in Spain Holidays S.L acts as the booking agent
and is not the principal of this contract, Time in Spain Holidays S.L has
visited and checked this property and has approved the description appearing on
the website. It has duly been prepared in good faith.
Complaints procedure
In the event of any problems you must contact us
immediately, plus you undertake to do your best to resolve or minimise the
problem in order to avoid any prejudices that could result, you must
immediately get in touch with us by telephone on the day of your arrival,
confirming your complaint in writing within 24 hours by e-mail. You are obliged
to give us the time necessary to resolve the problem.
Should there be no written complaint supplied as above
specified and you leave the accommodation prematurely and without an explicit
authorisation by us, you forfeit your rights for a refund of the rental price,
unless the terms of this contract have been breached. Complaints received at
the end of the stay will not be taken into consideration and no refunds will be
given.
Should a complaint be upheld and a refund forthcoming
but the amount of refund cannot be agreed between the parties we will appoint
an independent arbitrator who will decide on the amount of refund if any that
is due.
Please note that the property is not an official
tourist structure, such as an hotel, residences, etc. but a private dwelling.
Being such, there is no standard or categories that are internationally
recognised, indeed it reflects the architecture and furnishings, the local
traditions and the personal taste of the owner. This is precisely the kind of
holiday that we offer: the chance to partake in the culture of the area chosen,
living for a few weeks in the same surroundings as an inhabitant would. We
cannot however exclude the possibility that these differences can sometimes
result in minor inconveniences - due to the special nature of its architecture
and of traditions in the area - but which cannot be accepted as complaints.
Administration fees:
Amendment to a booking : EURO 50.00 per amendment
event.
Cancellation of booking and refund of deposit or
balance : EURO 50.00 deducted from any payment returned.
General Data Protection Regulation
(Regulation (EU)
2016/679 of April 27, 2016 (RGPD) and Organic Law 15/1999 of December 13 (LOPD
Your data and personal information is treated
confidentially and in accordance with the statutory data protection regulations
and the data protection policy.
Time in Spain Holidays S.L. (see details below) is
responsible for the data we collect.
Time in Spain Holidays SL, Puerto Paraiso Bl 7 – Local
23, Estepona 29680
Company ID:
B93192862
Contact: info@timeinspain.com / Telephone: +34 952798305
We use the data we collect to operate our business and
provide (including improving and personalizing) the products we offer and to
send communications. We do not send
promotional communications.
The personal data we collect might include your name,
address, email address, phone number and other similar data. You normally
provide this data directly, such as when you contact us or interact with our
website or third party website dedicated to holiday rental enquiries. Your
personal data shall be treated by us with confidentiality.
We generally do not share your personal data with
third parties unless we have your explicit consent to do so. But in some cases
it may be required to share some of your personal data. For example, we may be
required to share your data to comply with applicable laws or to complete any transaction
that you have requested. We also may share personal data with companies working
on our behalf. In such cases, these companies must abide by our data protection
and security requirements and are not allowed to use personal data they receive
from us for any other purpose.
You have the right to be informed, to view, correct,
rectify, object, erase and restrict your personal data, or to delete it once it
is no longer required. You can also make choices about our collection and use
of your data. Please contact us if you wish to view, rectify or delete your
personal data; the best way to contact us for this purpose is by sending an
e-mail to info@timeinspain.com. We shall then restrict access or delete your personal data. If necessary
we will contact you within 30 days. We will hold your personal information on
our systems for as long as is necessary for the relevant activity, or as long
as is set out in any relevant contract you hold with us.
We have taken the required technical and
organizational measures to protect your personal data from unauthorized access,
modification or loss.
Please note that our website may include links to
websites that belong to third parties whose data protection practices differ
from ours. If you provide personal data to any of those websites, your data is
governed by their data protection statements.
Similarly, we may integrate services of third parties
on our website. These services have their own data protection policies and
include: